Privacy policy

Last Updated: June 22, 2026

Air Chillo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a carefully curated shopping experience (the "Services"). Air Chillo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which we collect, use, and disclose your information as described herein.

Personal Information We Collect or Process

When we use the term "Personal Information," we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you or another individual. Personal Information does not include information that has been anonymized or de-identified in a way that cannot reasonably be associated with you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of Personal Information, including inferences drawn from such information:

  • Contact Information, including your name, address, billing address, shipping address, telephone number, and email address.
  • Financial Information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method information, payment confirmations, and other payment-related information.
  • Account Information, including your username, password, security questions, preferences, and account settings.
  • Transaction Information, including products you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
  • Communications with Us, including information you provide in correspondence with us, such as when contacting customer support.
  • Device Information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information, including information about your interactions with the Services, such as how and when you access, browse, or use them.

Sources of Personal Information

We may collect Personal Information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide Personal Information.
  • Automatically through the Services, including from your device when you use our products or services, visit our websites, and through cookies and similar technologies.
  • From our service providers, including when they help enable certain technologies and collect or process Personal Information on our behalf.
  • From our partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your Personal Information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your Personal Information to provide the Services, fulfill our contract with you, process payments, complete orders, remember your preferences, send account-related notifications, manage purchases, returns, exchanges, and other transactions, create and maintain your account, arrange shipping, facilitate returns and exchanges, enable reviews, and personalize your shopping experience by recommending products that may be relevant to you.
  • Marketing and Advertising. We use your Personal Information for marketing and promotional purposes, including sending marketing communications by email, SMS, or postal mail, and displaying advertisements for products and services on our Services or on third-party websites based on your interests and activities.
  • Security and Fraud Prevention. We use your Personal Information to verify your identity, provide secure payment and shopping experiences, detect, investigate, and take action against potentially fraudulent, illegal, unsafe, or harmful activities, protect public safety, and safeguard our Services. If you create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
  • Communicating with You. We use your Personal Information to provide customer support, respond to inquiries, deliver effective service, and maintain our business relationship with you.
  • Legal Compliance. We use your Personal Information to comply with applicable laws, respond to lawful requests from government authorities or law enforcement agencies, participate in legal proceedings, enforce our policies and agreements, and investigate potential violations.

How We Disclose Personal Information

Under certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

  • Sharing information with Shopify, vendors, and service providers that perform services on our behalf, including IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping.
  • Sharing information with marketing and business partners to provide advertising and marketing services. For example, we use Shopify to support personalized advertising services based on your online activity across different merchants and websites. Our partners will process your information in accordance with their own privacy policies.
  • Sharing information when you direct, request, or otherwise consent to the disclosure, such as when we ship products to you or when you use social media integrations.
  • Sharing information within our corporate group and affiliated companies.
  • Sharing information in connection with a merger, acquisition, bankruptcy, legal obligation, subpoena, court order, or to protect and defend our rights, property, Services, users, or others.

Our Relationship with Shopify

Shopify hosts the Services and collects and processes Personal Information related to your access and use of the Services in order to provide and improve them. Information submitted through the Services will be shared with Shopify and may be transferred to and processed in countries outside your country of residence. To help protect, grow, and improve our business, we also use enhanced Shopify features that may utilize information gathered from your interactions with our store, other merchants, and Shopify itself. In such circumstances, Shopify may act as the controller of your Personal Information for certain processing activities. To learn more, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to websites not owned or controlled by us, you should review their privacy policies, security practices, and terms. We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect Personal Information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided Personal Information to us, please contact us so we can delete the information.

Data Security and Retention

Please be aware that no security system is perfect or impenetrable, and we cannot guarantee absolute security. Additionally, information transmitted over the internet may not always be secure during transmission. We recommend that you avoid sending sensitive information through unsecured communication channels.

We retain Personal Information for as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your Personal Information:

  • Right to Access. Request access to the Personal Information we hold about you.
  • Right to Deletion. Request that we delete your Personal Information.
  • Right to Correction. Request correction of inaccurate Personal Information.
  • Right to Data Portability. Request a copy of your Personal Information and, where applicable, transfer it to another organization.
  • Marketing Preferences. Opt out of promotional emails at any time by using the unsubscribe link included in our communications. We may still send transactional or account-related messages.

You may exercise these rights by contacting us using the information provided below. We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing your request, as required or permitted by law.

Complaints

If you have concerns about how we process your Personal Information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your Personal Information outside your country of residence.

When transferring Personal Information outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent safeguards where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory developments. Any updates will be posted on this website, and the "Last Updated" date will be revised accordingly.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:

Email: chilloair@outlook.com

Address: 30 N Gould St, Sheridan, WY 82801, United States