Terms of service

Overview
Welcome to Chillo! Throughout these Terms of Service, the terms "we," "us," and "our" refer to Chillo. These Terms of Service, together with any policies or documents referenced herein, constitute a legally binding agreement between you and Chillo and govern your rights and responsibilities when using our website, services, and purchasing our products.

By visiting our store or purchasing something from us, you agree to be bound by these Terms of Service. If you do not agree to all of the terms and conditions contained in this agreement, you may not access the website or use any of our services.

Section 1 – Access and Account
To use certain features of the store, you may be required to provide information including your name, email address, shipping address, and payment details. You agree to provide accurate, complete, and up-to-date information at all times.

You are responsible for maintaining the confidentiality of your account and for all activities that occur under it. We reserve the right to refuse service, terminate accounts, or cancel orders if we believe the information provided is inaccurate, fraudulent, or violates these Terms.

Section 2 – Products
We make every effort to display our products as accurately as possible, including images, descriptions, and pricing. However, we cannot guarantee that your device’s display of colors or product details will be completely accurate.

Some products may be available only in limited quantities and are subject to our Return and Refund Policy. We reserve the right to modify or discontinue any product at any time without prior notice.

Section 3 – Orders
By placing an order, you are making an offer to purchase a product subject to these Terms. We reserve the right to accept or reject any order for any reason, including product availability, suspected fraud, pricing errors, or inaccuracies in product descriptions.

We may limit or cancel quantities purchased per person, household, or order. If we make changes to or cancel your order, we may attempt to notify you using the email address, billing address, or phone number provided at the time of purchase.

Section 4 – Pricing and Billing
Product prices are subject to change without notice. We reserve the right to modify or discontinue any service or product at any time.

You agree to provide current, complete, and accurate purchase and account information for all transactions made through our store. You also agree to promptly update your account and payment information so we can complete your transactions and contact you when necessary.

Section 5 – Shipping and Delivery
Shipping and delivery times vary depending on the customer's location and the shipping method selected at checkout. Tracking information will be provided once payment has been confirmed and tracking becomes available.

We are not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control. It is your responsibility to provide a complete and accurate shipping address.

Section 6 – Intellectual Property
All content on this store, including text, images, logos, graphics, designs, videos, and other materials, is the property of Chillo or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or otherwise use any portion of the store or its content without our prior written consent.

Section 7 – Optional Tools
We may provide access to third-party tools that we neither monitor nor control.

You acknowledge and agree that such tools are provided "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Section 8 – Third-Party Links
Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this website may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and do not warrant or assume any liability for any third-party materials, websites, products, or services.

Section 9 – Relationship with Shopify
Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services to you. However, any purchase you make through our store is made directly with Chillo and not with Shopify.

Shopify is not responsible for any aspect of the transaction between you and Chillo, including products, orders, shipping, customer service, or disputes.

Section 10 – Privacy Policy
The collection and use of your personal information are governed by our Privacy Policy. You may review our Privacy Policy here: [LINK]

Section 11 – Feedback and Submissions
If you send us ideas, suggestions, proposals, feedback, comments, or other materials, whether requested by us or not, you agree that we may use, edit, publish, distribute, translate, and otherwise utilize them in any medium without restriction or compensation.

We are under no obligation to maintain any submission in confidence, pay compensation for it, or respond to it.

Section 12 – Errors, Inaccuracies, and Omissions
Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change, update, or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

Section 13 – Prohibited Uses
In addition to other prohibitions outlined in these Terms, you may not use the website or its content for any unlawful purpose, to solicit others to perform unlawful acts, or to violate any applicable local, state, national, or international laws or regulations.

You may not infringe upon our intellectual property rights or those of others; harass, abuse, insult, harm, defame, intimidate, or discriminate against any person based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability; or submit false or misleading information.

You may not upload or transmit viruses or malicious code that could affect the functionality or operation of the Service, any related website, other websites, or the internet. We reserve the right to terminate your use of the Service for violating any prohibited use.

Section 14 – Automated Agents

14.1 Use of Automated Agents
If you use any automated agent, bot, crawler, software application, or similar tool to access or interact with our store, such use must comply with these Terms and all applicable laws.

14.2 Agent Identification
Any automated agent must clearly identify itself through an appropriate User-Agent string, such as: Agent/[agent-name].

14.3 Restrictions
Automated agents may not engage in activities that disrupt, overload, scrape, harvest data without authorization, circumvent security measures, or otherwise infringe upon our rights or the rights of others.

14.4 Suspension of Access
We reserve the right to block, restrict, or suspend any automated agent, IP address, or account if we reasonably believe that its use harms the Service or violates these Terms.

Section 15 – Termination
Any obligations and liabilities incurred before termination shall survive the termination of this agreement.

These Terms remain effective unless terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services or by discontinuing use of our website.

If, in our sole discretion, we determine or suspect that you have violated any provision of these Terms, we may terminate this agreement immediately without notice, and you will remain liable for all amounts due up to the date of termination.

Section 16 – Disclaimer of Warranties
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

You agree that we may occasionally suspend or discontinue the Service at any time without notice.

Your use of the Service is at your sole risk. Unless expressly stated otherwise, the Service and all products provided through it are offered on an "as is" and "as available" basis without warranties, representations, or conditions of any kind, whether express or implied.

Section 17 – Limitation of Liability
To the fullest extent permitted by law, Chillo, its directors, officers, employees, affiliates, agents, contractors, suppliers, licensors, and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Service or any products purchased through the Service, whether based in contract, tort, negligence, strict liability, or otherwise.

Section 18 – Indemnification
You agree to indemnify, defend, and hold harmless Chillo and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim, demand, or liability, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or third-party rights.

Section 19 – Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of the remaining provisions.

Section 20 – Entire Agreement
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted on this website, constitute the entire agreement and understanding between you and us regarding your use of the Service.

Section 21 – Assignment
You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign or transfer these Terms without restriction.

Section 22 – Governing Law
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the applicable laws of the relevant jurisdiction.

Section 23 – Headings
The headings used in these Terms are included for convenience only and shall not affect the interpretation of these Terms.

Section 24 – Changes to These Terms
You may review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates on our website. Your continued use of the website or Services following the posting of any changes constitutes acceptance of those changes.

Section 25 – Contact Information
Questions regarding these Terms of Service should be sent to:

Email: contacts@chillo.com

Company: Chillo